TeleMed physical address
No.3, Fourth Street
Marlands
Germiston
1401
TeleMed postal address
PO Box 303
Germiston
1400
TeleMed customer contact centre office hours
Monday – Thursday 08:00 to 16:00
Friday 08:00 to 15:30
TeleMed customer contact centre
Tel: 0860 835 3633 (0860 TELEMED) / 0860 00 1717
Fax: 011 821 6793
Pre-authorisation for hospitalisation and medical services (excl. Gold Select & Bronze options)
Tel: 0860 10 1272
Fax: 0860 10 1273
Pre-authorisation for hospitalisation and medical services (Gold Select & Bronze options)
Prime Cure
Tel: 0861 665 665
Fax: 012 665 8604
ONECARE
Tel: 0860 101 159
Fax: 021 673 1811
Pre-authorisation for dental procedures
Tel: 0861 114 546
Fax: 086 615 6698
Emergency medical care and advice call centre
ER24 - 084 124 (Applicable to Platinum, Gold, Gold Select – ONECARE and Silver options)
Netcare 911 - 082 911 (Applicable to Gold Select – Prime Cure and Bronze options)
HIV/AIDS disease management programme
Tel: 0860 50 6080 | 011 447 4505
Fax: 0860 80 4960
TeleMed complaints
Tel: 0860 835 3633 (0860 TELEMED) / 0860 00 1717
Fax: 011 821 6793
TeleMed Internet registration
Tel: 0860 835 3633 (0860 TELEMED) / 0860 00 1717
Fax: 011 821 6794
TeleMed fraudline
Tel: 0800 02 0800
Fax: 011 821 6790